Anyone using self-guided tours after hours? We piloted three smart lockboxes at a 12-unit on Maple Ave and saw 35% more scheduled tours in two weeks, but I’m torn about losing that in-person chance to spotlight upgrades and build trust that leads to happy move-ins. What tactics or tools help you keep the convenience while still delivering a showcase experience — concierge windows, quick live video check-ins, or a follow-up routine that wins the lease?
, I totally get where you’re coming from… Those in-person tours really do help build that trust, but I’ve found that adding a virtual tour option can bridge the gap. Maybe try combining your self-guided tours with a follow-up video or a personal phone call after?
Self-guided tours can definitely boost numbers, but incorporating follow-up calls or personalized emails can help maintain that trust. Think of it like sending a thank-you note after a dinner party; it keeps the connection strong — have you considered adding a short video showcasing key upgrades to send to interested leads?