Anyone else juggling HOTMA income rules and the first NSPIRE inspection in the same month? We’ve started 2025 recerts with the new income/asset definitions and are hosting a tenant clinic next Thursday at 6 pm in the community room to explain deductions and connect residents to utility assistance and rental counseling. How are you adjusting workflows and documentation to stay compliant while keeping conversations empathetic and clear?
Using a one-page ‘HOTMA changes’ attestation stapled to a cover sheet with required income docs, then assigning NSPIRE punch items in Yardi right at the 6 pm clinic cuts rework for us. @jadams70, instead of door checklists we text residents a 3-photo prompt (range hood, GFCI, tub/shower) the week prior and attach to work orders; slower uptake but better documentation. Anyone else batching EIV and third-party verifications the morning after to keep the clinic under 45 minutes?