I manage [redacted] and we’re piloting Property Meld alongside AppFolio to funnel all maintenance texts into one queue with 2-hour triage targets, but tenants still send photos and details across three channels. If you’ve centralized this, did a shared SMS number plus auto-replies with required fields (photo, access window) reduce back-and-forth, or is there a better tool/workflow that kept residents happy without slowing down vendors?